system status reports
Following on from this morning’s failure on pve-1, Fido’s engineers were working on pve-2 to ensure a similar failure could not happen, however as they were disabling the kernel care services on pve-2 the hardware watchdog again kicked in and forced a reboot at approximately 12:15. Service was restored by 12:35. This resulted in a…
At approximately 10:15 this morning, pve-1’s hardware watchdog detected a kernel issue and caused the hypervisor to reboot. The kernel issue related to an automated security patch through the KernelCare package which applies security updates in real time, supposedly mitigating any downtime. A QEMU VM handler thread was actively executing inside apic_timer_fn (the APIC timer…
Owing to an unexpected and highly unusual failure/reboot of one of the pve’s this morning, our phone system was offline from approximately 10:15am through to 10:40am Anyone attempting to call during this timeframe would have experienced problems getting through. We are investigating ways of diverting to a failover number in the event of similar (although…
Owing to an unscheduled reboot, caused by a kernel panic on the virtualisation host node (pve-1), a number of proxies associated with the Zimbra cluster went offline at approximately 10:15 this morning. Engineers were notified and services were restored approximately 15-20 minutes later. At this time, we are monitoring the situation, which appears to have…
Engineers are investigating issues with the Zimbra server proxies which are causing intermittent issues for some users. We will post an update once we have more information
We are aware of issues impacting access to some sites in the 193.195.141.0/24 subnet owing to routing issues with one of our upstream providers. We are working on resolving these issues currently and will post a further update once more information is available. Update: I can confirm that this issue has now been resolved. 22:00…
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In the event of any service impacting issues, we will post regular updates here